Return Policy

1. Introduction

At Eswavas Online, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, you may return it in accordance with the terms outlined in this Return Policy.

2. Eligibility for Returns

Time Frame: You may return items within 14 days of receipt.
Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
Non-Returnable Items: Custom or personalized items, perishable goods, and items marked as final sale are not eligible for returns.

3. Return Process

Initiate a Return: To initiate a return, please contact our customer service team at eswavas.sz@gmail.com or +268 7603 6479. Provide your order number and reason for return.
Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.
Shipping: Pack the item securely and ship it to the address provided. Transport fees for returns are the responsibility of the client.

4. Return Shipping Costs

The customer is responsible for paying the transport fees for returning items to Eswavas Online. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds and Fees

Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
Refund Processing: If the return is approved, we will process your refund to the original payment method within 7-10 business days.
Finance and Admin Fee: A finance and admin fee of 3.5% of the original purchase price will be deducted from your refund.

6. Exchanges

Availability: If you wish to exchange an item for a different size, color, or product, please contact our customer service team to check availability.
Process: Follow the return process to send back the original item. Once we receive and inspect the returned item, we will process the exchange and ship the new item to you. Transport fees for the exchange shipment will be the responsibility of the client.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] or [customer service phone number]. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or refund at no additional cost to you.

8. Incorrect Orders

If you receive an incorrect item or your order is missing an item, please contact our customer service team as soon as possible. We will correct the error promptly and cover any additional shipping costs.

9. Return Address

All returns should be shipped to the following address:
- 2530 ext 11 Mbabane Eswatini

10. Contact Us

For any questions or concerns regarding this Return Policy, please contact us at:
- Email: eswavas.sz@gmail.com
- Phone: +268 7603 6479
- Address: 2530 ext 11 Mbabane Eswatini

11. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

Thank you for shopping with Eswavas Online. We appreciate your business and are committed to providing you with the best possible service.